ROBERTO W. LO PRESTI

ABOUT

Husband and father of four boys (ages 13, 11, 6, and 2), and a data-driven operations and program management professional with 15+ years of experience leading enterprise initiatives, optimizing business processes, and translating complex data into actionable insights that support operational planning and executive decision-making.

My background spans program leadership, analytics, workflow automation, and cross-functional execution across large-scale enterprise environments. I specialize in aligning technical solutions, operational strategy, and organizational objectives to improve performance, scalability, and decision visibility.

CREDENTIALS

• Master of Arts, Instructional Technology — University of Central Florida
• Bachelor of Science, Digital Media – Internet Interactive — University of Central Florida
• Microsoft Power BI Certification
• Python & Data Analytics Certificate (In Progress) — Colorado State University Global

ADDITIONAL INFORMATION

• Operational analytics and workflow automation advocate
• Experience leading distributed enterprise teams and cross-functional initiatives
• AI-enabled process optimization and data-driven decision support
• Autism awareness and inclusion advocate

PROFESSIONAL EXPERIENCE

Learning Experience Designer II (Program Manager — Operations & Program Delivery)
Amazon
October 2022 – Present

• Develop and maintain operational dashboards enabling leadership to monitor KPIs, analyze performance trends, and support data-driven planning decisions.
• Leverage performance metrics and stakeholder data to identify process improvement opportunities and inform operational planning decisions.
• Own end-to-end execution of cross-functional operational initiatives from concept through deployment, driving process efficiency, execution alignment, and measurable business outcomes.
• Lead cross-functional initiatives translating business requirements into scalable operational solutions aligned with organizational performance objectives.
• Lead development and implementation of operational enablement programs supporting process adoption, workforce readiness, and organizational performance initiatives.
• Develop standardized templates, documentation, and best practices to improve workflow consistency, scalability, and cross-team execution.
• Design applied learning and simulation environments supporting real-world operational workflows and performance improvement.

Selected Achievements

• Led design and delivery of enterprise leadership development program supporting Amazon manager onboarding, achieving 82 Net Promoter Score (NPS), 96% participant satisfaction, and 21.9% measurable performance improvement between pre- and post-assessment benchmarks.
• Served as lead designer for company-wide onboarding initiative impacting new hires and internal promotions, achieving 85 NPS and 98% satisfaction, improving workforce readiness and operational ramp-up effectiveness.
• Designed and deployed immersive operational simulation environments supporting real-world decision-making and leadership readiness.
• Developed and launched an on-demand training application adopted by 8,000+ managers globally, improving scalable access to leadership development resources.
• Co-led development of enterprise leadership training initiatives supporting organizational capability development.
• Winner of company-wide innovation competition recognizing development of an AI-powered workforce enablement prototype improving scalable operational knowledge delivery.
• Leveraged performance metrics, participation data, and stakeholder feedback to inform program planning, resource prioritization, and continuous improvement decisions across enterprise training initiatives.

Project Manager / Consultant (Selective Engagements)
Independent Consulting
March 2002 – Present

• Deliver project-based consulting and project management services supporting digital transformation, process enablement, and organizational communication initiatives.
• Lead planning and execution of web and interactive technology projects, translating client requirements into scalable technical solutions.
• Coordinate cross-functional freelance resources to support project delivery, workload balancing, and timeline execution.
• Oversee end-to-end project delivery, ensuring on-time, on-budget, and quality-controlled outcomes within Agile development environments.
• Implement accessibility and compliance standards (ADA, Section 508, WCAG 2.1) across digital solutions.

Senior Learning Experience Designer (Enterprise Programs)
Kaplan North America
November 2019 – October 2022

• Led design and development of enterprise online learning initiatives across multiple LMS and CMS platforms, aligning design, development, and delivery with organizational objectives.
• Collaborated with subject-matter experts and cross-functional project teams to translate complex technical and business requirements into scalable digital solutions.
• Implemented accessibility and compliance standards (ADA, Section 508, WCAG 2.1), ensuring consistent user experience and regulatory adherence across enterprise platforms.
• Developed and maintained standardized digital assets and interactive components supporting scalable content delivery and platform consistency.
• Designed and deployed emerging technology solutions, including augmented and virtual reality applications, to enhance applied learning and user engagement.

Senior Manager, Multimedia
Bisk Education
October 2017 – October 2019

• Oversaw a cross-functional organization of 4 managers and 23 designers, including freelance resources, supporting enterprise multimedia and digital delivery initiatives.
• Directed end-to-end production operations across creative, pre-production, and post-production workflows, ensuring alignment with organizational objectives and delivery standards.
• Managed on-time, on-quality, and on-budget delivery of projects within an Agile development environment, balancing workload capacity, timelines, and resource allocation.
• Established team-wide standards, operating procedures, and governance frameworks to improve delivery consistency and operational efficiency.
• Consulted internal stakeholders and external clients to define project scope, execution strategy, and budget requirements.
• Led workforce planning activities including hiring, performance management, goal alignment, and ongoing team development.
• Resolved staffing, workload, and operational challenges to maintain delivery performance across concurrent initiatives.
• Ensured adherence to organizational quality and accessibility standards (ADA, Section 508, WCAG 2.1).
• Developed KPIs and performance evaluation reporting to measure outcomes, identify improvement opportunities, and guide operational decision-making.

Senior Instructional Design and Development Analyst
Pearson Embanet
March 2011 – October 2017

• Designed and developed online learning initiatives across multiple Learning Management Systems, supporting organizational training and digital content delivery needs.
• Collaborated with subject-matter experts and project teams to translate technical and business requirements into accessible and user-centered digital learning solutions.
• Implemented accessibility and usability standards (ADA, Section 508, WCAG 2.1) to ensure consistent user experience across platforms.
• Developed and maintained interactive digital assets utilizing web technologies including XHTML, CSS, JavaScript, and multimedia components.